faq's
1. What types of products does RENOVIA offer?
We specialize in premium health and wellness products, including massage devices, posture correctors, recovery tools, and fitness accessories designed to help you relax, recover, and maintain a balanced lifestyle.
2. Are your products suitable for all ages?
Most of our products are designed for adults, but some items like massage tools and recovery devices can be used safely by teens under supervision. Please check individual product descriptions for age recommendations.
3. How long does shipping take?
Shipping times vary by location. Typically, domestic orders take 3-7 business days, and international orders may take 7-21 business days. You will receive a tracking number for all shipments.
4. Can I return or exchange a product?
Yes! We offer easy returns and exchanges within 30 days of purchase. Products must be unused, in original packaging, and accompanied by a receipt or proof of purchase.
5. How do I care for my products?
For best results, follow the care instructions provided with each product. Most items can be wiped clean with a damp cloth, and rechargeable devices should be charged according to their manual.
6. Do you offer warranty on products?
Yes! All RENOVIA products come with a manufacturer warranty covering defects and malfunctions. Please check the specific product page for warranty details.
7. Are the massage devices safe to use?
Absolutely. All RENOVIA massage devices are made with premium, safe materials and comply with health and safety standards. Always follow the usage instructions for optimal results.
8. Can I use the products daily?
Yes! Our products are designed for daily use to improve relaxation, recovery, and overall wellness. However, listen to your body and use products as recommended.