Privacy policy

Privacy Policy

At RENOVIA for Pets, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or interact with our services.

By using our website and services, you agree to the practices described in this Privacy Policy.

Personal Information We Collect

When you visit or use our website, we may collect the following information:

Contact Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address

Payment Information

  • Credit/debit card details
  • Payment confirmation details
  • Transaction information

Order Information

  • Products purchased
  • Cart and wishlist activity
  • Returns and exchanges

Device & Usage Information

  • IP address
  • Browser type
  • Device information
  • Website activity and browsing behavior

Customer Support Information

  • Messages and inquiries sent to our support team

How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Provide shipping and tracking updates
  • Improve our website and customer experience
  • Respond to customer support inquiries
  • Send promotional offers and updates
  • Prevent fraud and unauthorized activity
  • Comply with legal obligations

Sharing Your Information

We may share your information with trusted third parties including:

  • Payment processors
  • Shipping and fulfillment partners
  • Website hosting and analytics providers
  • Marketing and advertising partners

Our website is powered by Shopify, which helps us securely operate our online store and process orders.

We do not sell your personal information to unrelated third parties.

Cookies & Tracking Technologies

RENOVIA for Pets uses cookies and similar technologies to:

  • Improve website functionality
  • Remember your preferences
  • Analyze website traffic
  • Provide personalized shopping experiences

You can manage cookie settings through your browser preferences.

Data Security

We take reasonable precautions to protect your personal information and maintain secure systems. However, no online transmission or storage method is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications
  • Request a copy of your stored data

To exercise these rights, contact us using the details below.

Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised effective date.

Contact Us 🐾

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: jerryjoychazhoor@gmail.com

Thank you for trusting RENOVIA for Pets 🐶🐱✨